FAQ - General Questions
If you cannot find the answer to your question send it to us now and we will answer it promptly. Don't be shy!
Q. I'm having trouble logging into my Koslow account with my ususal username and password?
A. Since we upgraded our website, any accounts set up prior to September 2015 will need to be re-register. Sorry for the inconveniance.
Q. I'm confused. Is your company “Koslow Scientific Company” or “Koslow Scientific Testing Instruments”?
A. Our company was officially incorporated in the state of New Jersey under the name Koslow Scientific Company. In 1966, the paper work was filed and approved to do business under our brand name, Koslow Scientific Company. The “Testing” and “Instruments” is only part of our company logo. It helps some of our new customers help understand what we do over here.
Q. The cost that is being quoted to me from the Koslow Scientific Company dealer in my country is higher than the Manufacturer's Suggested Resale Price (MSRP) that I see on your website. Is this correct and can I buy it cheaper directly from you?
A. the MSRP price that you see on our website is the suggested price for our standard product. It does not included;
- Shipping Costs
- Duties and Custom Charges
- Additional cost for product customization; such as or international power cord sets that may be required to make our product function properly at your location.
We apologize for any confusion caused by our inclusion of MSRP pricing on the website, however our North American customers have been demanding it for some time. Please continue to work with the designated Koslow Scientific International Dealers in your country to facilitate your purchase.
Q. Are Koslow instruments supported by the manufacturer by a warranty policy and repair service?
A. Absolutely! Follow this link to learn all the details regarding our industry best Repair Service and Warranty Policy.
Q. I want to verify that your product will work for my application before I make a purchase. Is this possible?
A. The high cost of shipping, tracking and refurbishing product that has been sent out for 'demo's' has resulted in Koslow Scientific Company thinking outside the box in an attempt to make customers comfortable prior to purchase. We offer a Free In house Test & Evaluation service.
Q. What is an MSDS?
A. The letters stand for Material Safety Data Sheet. Most manufacturers of raw materials (chemical, testing solutions, refills, reference solutions, etc.) will have them available upon request. Most companies are calling them Safety Data Sheets. S.D.S.
Q. Can you offer me guidance on what type of kit I should use for my specific application?
A. Yes, we love to share what we know. Please give us a call or send us an email.
Q. I can't locate the original product literature that came with my Koslow Scientific Company Kit. Can you help me?
A. All of our product literature can be located on this website. Use the Site Search to locate your specific product by model number, or simply use the graphic friendly menu search found on the home page.
Q. Is my credit card information secure on Koslow.com?
- Koslow.com utilizes the highest possible encryption levels for online transactions. Comodo SSL (Secure Socket Layers) security certificates guaranteeing the highest possible encryption levels for online transactions. Each certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.
- By default, the website will go to HTTPS secure SSL pages when the customer selects checkout.
- Customers can always go to https://www.koslow.com to force the secure environment on any page.
- Koslow’s website utilizes industry standard SSL security certificates similar to other ecommerce websites
- If you still don’t feel secure from purchasing through Koslow.com- Please call a Koslow sales agent by phone to provide credit card details. (201) 541-9100
Q. Why should I choose Koslow for my testing equipment?A. Koslow Scientific Company® quality equipment are proudly made in the USA and have proven themselves in industrial settings for over 50 years. We offer the widest selection of spot test kits and electrodes, the best technical expertise, assistance and the safest instruments available. We understand and appreciate that you are (sometimes) paying higher upfront costs for this type of instruments and therefore we work very hard to help you realize all of the benefits and savings involved with Koslow products.
FAQ - Technical Questions
Q. Where can I find a chart of Alloy compositions.
Q. What is the best way to sort stainless steel 316 from 304?
Q. How to select the best spot kit?
Q. Can the Thermo-Electric Alloy Sorter TE-3000 sort all metals?
A. Many but not all. Please call to speak to a technical support representative to discuss your requirements or review the right column of the Alloy Composition List.
Q. Do Test Solutions expire?
A. Some Solutions can expire after 11 months. Many test solutions last longer. Either check the label on the bottle for the expiration dates, or perform a spot test on a known standard. All Koslow Test Solutions will perform on AISI certified standards under observed conditions with a minimum of 11 months from the date of purchase documented by the KSC invoice date. The expiration date does not guarantee the precise end of a solutions effectiveness. The expiration date is generated automatically and is empirically understood that raw chemical strength, ambient temperature, and other conditions may cause fluctuations in a solution's life. Some types of Koslow's Special Test Papers in the kits have an expirtion date as well.
Q. How many tests can I perform with my solutions?
A. All Koslow testing solutions are one ounce (30 mL) bottles; which translates to 800 drops of testing solution. Tests require between one to three drops. In a few cases multiple drops might be needed. See testing procedures to estimate volume of solution needed.
Q. Can I order refills for the solutions that I need
Q. Will the Thermo-Electric Alloy Sorter TE-3000 handle high voltage current (220-240 VAC)?
A. Yes! All standard Koslow Scientific Company Alloy Sorters are wired for low voltage current (110-120 VAC) and up to 220-240 VAC.
Q. Can I order refill solutions for my kit?
A. Yes Individually, as you need them, see the Refill Page ask us about complete refresher kits.
Q. Is it time to throw out my old Metal Testing Kit?
A. Almost every product built by Koslow Scientific Company Instruments incorporates a modular design, making it relatively simple to perform routine repairs such as replacing tips, and cord replacement. To assist you in discovering the root cause of a non-functioning product, some of our kits have a Trouble Shooting Guide. However, the very nature of metal testing applications and environments dictates that if proper preventative maintenance has not been regularly performed on our instruments, a simple repair could become quite extensive. We offer an excellent Repair Service.
STAINLESS STEEL PASSIVATION TESTING:
Q. Which KOSLOW kit is best for my needs?
Q. Do I need to reorder a whole kit when my solutions are low?
A. No. All solutions can be purchased individually as refills, see our Refill page.
ANYALYTICAL REFERENCE PROBES:
Q. Which KOSLOW Electrodes are best for my needs?
Q. Can you fabricate other types of electrodes (That are not found on your site)?
A. We love to fabricate your custom electrode designs so you don't have to. Make a sketch. We will provide a formal quote. Our glass gaffer Gary is the best.